Industry Specific Solutions

While call accounting, in general, serves a basic function for most organizations, each industry has its own specific wants and needs. For example, the hospitality industry uses call accounting in a much different way than a sales organization would. Hotels and resorts need a call accounting system that automatically posts calls to their property management system, tracks and bills for guest phone usage, and generates extra revenue through the resale of phone calls. However, different from the hospitality industry, a sales organization is more likely to use a call accounting system to track employee phone performance, allocate departmental expenses, and bill clients for consultation and services done over the phone. Each industry is looking for something a little bit different and that is why TEL is constantly working on ways to better solve industry-specific problems.

In hopes to better serve its clients, TEL has developed online tools for both dealers and end-users. One of these tools can be found on the menu bar of the company’s home page. Listed across the top is a menu called Industry Solutions. By scrolling over this menu, end-users and dealers alike can learn how TEL products solve industry-specific needs. The following eight industries are covered in detail: businesses & corporations, call centers, government, health care, hotels & resorts, law firms, universities & schools, and sales organizations.

Along with the web pages that describe the industry needs in detail, dealers can also order custom brochures that target their specific clients’ needs. For example, if a dealer is giving a bid to a major law firm and wants to pitch call accounting then the dealer can login to TEL’s website and place an order, free of charge, for a custom brochure targeted at that specific customer. The brochure will include the dealer’s name, logo, and contact information.